Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Duncanville, TX

10d•Onsite

About The Position

The Site Experience Attendant delivers an exceptional customer experience throughout every stage of the car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas to support business needs and develop a broad skill set. The position contributes to growth of the Limitless Wash Club membership program and is eligible for the company’s membership commission program. Caliber Car Wash was founded in 2018 in Atlanta, Georgia, and operates 64 locations throughout the Southeast and Texas, with projected growth to more than 100 stores in the next three years. The company’s purpose is to improve people’s lives by providing career opportunities and professional growth to team members and exceptional service to customers. The Site Experience Attendant role is designed to develop operational knowledge and customer-service skills for potential future opportunities in site and multi-site leadership.

Requirements

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.
Excellent communication and interpersonal skills.
Positive attitude and a passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to work around moving vehicles and mechanical equipment while following established safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally, explain wash packages, memberships, and promotions, and recommend products and services based on customer needs.
Process transactions accurately and efficiently, address customer questions and concerns, and contribute to membership growth goals.
Maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and promptly report equipment or safety concerns.
Assist customers in vacuum and parking areas and maintain a clean, organized, and welcoming site.
Empty trash receptacles, replenish amenities such as cleaners and towels, and perform routine housekeeping throughout the site and grounds.
Ensure customer-facing areas meet Caliber’s standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs.
Support teammates, participate in ongoing training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a clean and safe environment, report unsafe conditions or incidents, and protect company assets.