Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Kill Devil Hills, NC

28d

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas according to business needs. The position supports growth of Caliber's Limitless Wash Club membership program and is eligible for the company's membership commission program. Attendants welcome and assist customers, explain wash packages and promotions, process transactions, and address questions and concerns. They also guide vehicles safely into the wash tunnel, monitor operations, maintain the lot and customer-facing areas, and support their teammates. The role requires following safety procedures and working outdoors in varying weather conditions. It is designed to build broad operational and customer service skills and prepare team members for possible advancement to assistant site manager, senior assistant site manager, site manager, or multi-site leadership roles.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Frequently stand and walk for extended periods.
Lift, push, pull, and carry up to 30 pounds.
Frequently bend, reach, squat, kneel, and climb.
Communicate effectively with customers and team members.
Operate around moving vehicles and mechanical equipment while following established safety procedures.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.

Responsibilities

Welcome customers with enthusiasm and professionalism.
Educate customers on wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Resolve customer questions and concerns while delivering exceptional service.
Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel and perform loading procedures in accordance with safety standards.
Monitor tunnel operations to ensure efficient vehicle flow and communicate clearly with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Maintain a clean, organized, and welcoming site; empty trash receptacles and replenish amenities such as cleaners and towels.
Perform routine housekeeping throughout the site and grounds and maintain Caliber standards in customer-facing areas.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
Adapt to changing business needs and staffing priorities and support team members in daily operations.
Participate in ongoing training and development and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, maintain a clean and safe work environment, and wear required personal protective equipment.
Report unsafe conditions or incidents promptly and protect company assets and operational standards.