Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Kennesaw, GA

10d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance to provide operational flexibility and a positive experience for customers and team members. Attendants rotate among work areas throughout the day, supporting business needs while developing a broad set of skills. The role contributes to growth of Caliber’s Limitless Wash Club membership program and is eligible to participate in the company’s membership commission program. The position is designed to develop operational knowledge and customer service skills, preparing team members for potential advancement to Assistant Site Manager, Senior Assistant Site Manager, Site Manager, or multi-site leadership roles. Work includes outdoor duties in varying weather and operating around moving vehicles and mechanical equipment while following safety procedures.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally, explain wash packages, memberships, and promotions, recommend appropriate products and services, and process transactions accurately.
Resolve customer questions and concerns, contribute to membership growth goals, and maintain a positive, energetic presence.
Guide vehicles safely into the wash tunnel, perform loading procedures, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns.
Assist customers in vacuum and parking areas and maintain a clean, organized, and welcoming site.
Empty trash receptacles, replenish amenities such as cleaners and towels, and perform routine housekeeping across the site and grounds.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs.
Support fellow team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, report unsafe conditions or incidents, and protect company assets.