Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Cross Roads, TX

28d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas to support business needs and develop a broad skill set. The position contributes to growth of Caliber's Limitless Wash Club membership program and is eligible for the company's membership commission program. The role is designed to build broad operational knowledge and customer service skills, preparing team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership. Caliber describes its purpose as improving people's lives by providing career opportunities and professional growth to team members and exceptional service to customers.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to work around moving vehicles and mechanical equipment while following established safety procedures.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.

Responsibilities

Welcome customers with enthusiasm and professionalism, explain wash packages, memberships, and promotions, recommend products and services, process transactions, and resolve questions or concerns.
Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, perform loading procedures according to safety standards, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns immediately.
Assist customers in vacuum and parking areas; maintain a clean, organized, and welcoming site; empty trash and replenish amenities such as cleaners and towels; and perform routine housekeeping around the site and grounds.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs; support teammates; participate in training; and demonstrate flexibility and a team-first attitude.
Follow company safety policies and procedures, maintain a clean and safe work environment, wear required personal protective equipment, report unsafe conditions or incidents, and protect company assets and operational standards.