Site Coordinator

Ricoh•Boston, MA

7d•$21 - $26

About The Position

The Site Coordinator is accountable for the daily operations of a solo-person site and performs contracted office services, which may include copy services, courier services, managed print services, hospitality, imaging, and mail services. The role operates and supports office equipment and software to meet service level agreements, maintains customer service quality, and contributes to site profitability and effective operations. The position typically works in an office environment. Work may be primarily sedentary but includes walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as a B2B and/or technical environment.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Manage the daily operations of a mail room, copy center, or scanning facility.
Operate PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
May provide courier services, reception services, switchboard operations, shipping and receiving, and mail delivery and processing.
Handle formal customer interactions on a daily basis.
Implement and manage Ricoh Service Excellence programs effectively.
Operate required equipment and software efficiently to meet service level agreements (SLAs).
Achieve profitability goals through effective use of company materials and supplies.
May maintain daily operational functions, including creating and completing work orders, monitoring contractors, conducting inspections, reporting facility-related issues, and providing support as needed.
May interact with contracted vendors, facility management, and building occupants.
May manage office supply inventory and reordering.
May coordinate conference rooms and manage A/V equipment resources.
Maintain positive internal working relationships through professional communication.
Collect and provide operational data to assigned leadership and customers.
May complete monthly customer reports with support from assigned leadership.
Meet financial responsibilities.
Perform other duties as assigned.