Site Coordinator

Ricoh Americas Holdings•Kansas City, KS

1d•Onsite

About The Position

The Site Coordinator is accountable for the daily operations of a solo-person site, performing contracted office services. This includes managing Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. The role involves direct customer contact and ensuring the effective implementation of service excellence programs.

Requirements

High school diploma or GED.
1+ years of experience in a related field (B2B and/or technical).
Previous 1+ year customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought processing.
Ability to present to a small group.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Manage daily operations of a mail room, copy center, or scanning facility.
Operate office equipment such as PCs, Copiers, Multifunction Devices, Imaging & Mail Equipment.
Potentially manage Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and Mail Delivery/Processing.
Handle formal, daily contact with the customer.
Implement and manage RICOH Service Excellence Programs.
Operate required equipment/software efficiently to achieve service level agreements.
Achieve profitability by effectively utilizing company materials and supplies.
Maintain daily routine functions, including creating/completing work orders, contractor monitoring, inspections, and reporting facility-related issues.
Interact with contracted vendors, facility management, and occupants.
Manage office-supply inventory and re-ordering.
Coordinate conference rooms and manage A/V equipment resources.
Maintain positive internal working relationships through professional communication.
Collect and provide data to assigned leadership and the customer.
Complete monthly reports to customers with support from assigned leadership.
Ensure financial responsibilities are met.
Perform other duties as assigned.