Shuttle Bus Operator

ABM•North Charleston, SC

About The Position

The Shuttle Bus Operator provides safe, reliable, and professional transportation for employees, visitors, and other authorized passengers. This customer-facing role requires a strong commitment to passenger safety, customer service, punctuality, vehicle care, and compliance with company, state, and Department of Transportation requirements. Operators represent ABM and its client, maintaining a professional appearance, communicating effectively, and providing a positive transportation experience. Strong attendance, weekend availability, sound judgment, and the ability to work in a fast-paced transportation environment are essential. Employment is contingent on successfully completing required screening and maintaining applicable driving, medical, licensing, certification, and training qualifications. The role includes required onboarding and safety, customer service, route, vehicle, and compliance training. Military veterans and candidates with military experience are encouraged to apply; listed Military Occupational Specialty Codes include 88M, LS, 3531, and 2T1X1.

Requirements

Current and valid driver's license, with no active suspension and an acceptable driving record.
Successfully pass a Motor Vehicle Record review and meet company, client, and insurance eligibility requirements.
Eligible for and able to successfully complete a Department of Transportation medical examination and obtain a valid DOT Medical Examiner's Certificate as required.
High school diploma or GED.
At least two years of experience operating a shuttle bus, passenger vehicle, commercial vehicle, or similar transportation equipment.
Demonstrated commitment to exceptional customer service in a professional transportation environment.
Strong interpersonal and communication skills, with the ability to interact respectfully and professionally with passengers, customers, supervisors, coworkers, and management.
Ability to maintain a professional appearance and positive attitude and represent ABM and its clients professionally.
Ability to serve as a customer-facing company representative and provide a safe, reliable, and welcoming transportation experience.
Working knowledge of applicable state driving laws, safe driving practices, and Department of Transportation safety requirements.
Ability to follow routes, schedules, written procedures, and supervisor instructions.
Dependable attendance, punctuality, and reliability.
Availability and willingness to work every Saturday and Sunday, holidays, early mornings, evenings, overnight shifts, and overtime as operationally required.
Ability to remain calm, professional, and safety-focused during traffic delays, passenger concerns, emergencies, or changing operating conditions.
Ability to complete required vehicle inspections and operational documentation accurately.
Ability to pass required pre-employment and ongoing background screening.
Successfully complete criminal background screening, drug screening, and MVR review; maintain an acceptable driving record.
Maintain a valid driver's license and all required qualifications throughout employment.
Meet applicable company, client, state, federal, insurance, and Department of Transportation requirements.
Complete required onboarding, safety, customer service, route, vehicle, and compliance training.

Nice To Haves

Current and valid DOT Medical Examiner's Certificate (DOT Medical Card).
Previous experience operating DOT-regulated vehicles.
Commercial Driver's License or another license or certification related to passenger transportation or heavy vehicle operation.
Passenger endorsement or another applicable transportation endorsement.
Bilingual communication skills.
Current First Aid and/or CPR certification.
Experience in an airport, manufacturing campus, industrial site, parking operation, healthcare campus, university, or other high-volume transportation setting.
Experience providing customer-focused transportation services with an emphasis on passenger satisfaction.
Experience using radios, mobile applications, electronic timekeeping systems, transportation software, or reporting tools.

Responsibilities

Safely operate shuttle vehicles along established routes and schedules.
Provide courteous, professional, and responsive service to passengers.
Complete required pre-trip, post-trip, and shift-change vehicle inspections.
Immediately report vehicle defects, warning lights, damage, safety concerns, accidents, and maintenance needs.
Follow applicable traffic laws, state regulations, Department of Transportation requirements, site rules, and company safety procedures.
Remain aware of route conditions, passenger needs, traffic patterns, and operational changes.
Communicate with Shift Supervisors about route coverage, delays, breaks, restroom relief, vehicle concerns, and service interruptions.
Follow procedures for meal periods, rest breaks, and restroom relief without unnecessarily taking an operational shuttle out of service.
Ensure passengers enter, ride, and exit the vehicle safely.
Maintain a clean, orderly, and professional vehicle environment.
Accurately complete operational, inspection, attendance, incident, and vehicle documentation.
Report to work on time, in proper uniform, and ready to perform assigned duties.
Perform other transportation-related duties as assigned.