Shuttle Bus Operator

ABM US•North Charleston, SC

About The Position

The Shuttle Bus Operator provides safe, reliable, and professional transportation for employees, visitors, and other authorized passengers. The role emphasizes passenger safety, customer service, punctuality, vehicle care, and compliance with company, state, and Department of Transportation requirements. Operators represent ABM and its client, maintaining a professional appearance, communicating effectively, and providing courteous service in a fast-paced transportation environment. Strong attendance, weekend availability, sound judgment, and a commitment to safety and regulatory compliance are essential.

Requirements

Current and valid driver's license, with no active suspension and an acceptable driving record.
Successfully pass an MVR review and meet company, client, and insurance eligibility requirements.
Be eligible for and successfully complete a DOT medical examination and obtain a valid DOT Medical Examiner's Certificate as required.
High school diploma or GED.
At least two years of experience operating a shuttle bus, passenger vehicle, commercial vehicle, or similar transportation equipment.
Demonstrated commitment to exceptional customer service in a professional transportation environment.
Strong interpersonal and communication skills for respectful, professional interaction with passengers, customers, supervisors, coworkers, and management.
Ability to maintain a professional appearance and positive attitude and represent ABM and its clients professionally.
Ability to serve as a customer-facing representative and provide safe, reliable, welcoming transportation.
Working knowledge of applicable state driving laws, safe driving practices, and DOT safety requirements.
Ability to follow routes, schedules, written procedures, and supervisor instructions.
Dependable attendance, punctuality, and reliability.
Availability and willingness to work every Saturday and Sunday, holidays, early mornings, evenings, overnight shifts, and overtime as operationally required.
Ability to remain calm, professional, and safety-focused during traffic delays, passenger concerns, emergencies, and changing operational conditions.
Ability to complete vehicle inspections and operational documentation accurately.
Ability to pass required pre-employment and ongoing background screening.
Successfully complete criminal background screening, drug screening, and MVR review; maintain an acceptable driving record.
Maintain a valid driver's license and all required qualifications throughout employment.
Meet applicable company, client, state, federal, insurance, and DOT requirements.
Complete required onboarding, safety, customer service, route, vehicle, and compliance training.

Nice To Haves

Current and valid DOT Medical Examiner's Certificate (DOT Medical Card).
Previous experience operating DOT-regulated vehicles.
Commercial Driver's License (CDL) or another passenger-transportation or heavy-vehicle license or certification.
Passenger endorsement or other applicable transportation endorsement.
Bilingual communication skills.
Current First Aid and/or CPR certification.
Experience in an airport, manufacturing campus, industrial site, parking operation, healthcare campus, university, or other high-volume transportation setting.
Experience providing transportation in a customer-focused environment emphasizing passenger satisfaction.
Experience using radios, mobile applications, electronic timekeeping systems, transportation software, or reporting tools.

Responsibilities

Safely operate shuttle vehicles along established routes and schedules.
Provide courteous, professional, and responsive passenger service.
Complete required pre-trip, post-trip, and shift-change vehicle inspections.
Promptly report vehicle defects, warning lights, damage, safety concerns, accidents, and maintenance needs.
Follow applicable traffic laws, state regulations, Department of Transportation requirements, site rules, and company safety procedures.
Monitor route conditions, passenger needs, traffic patterns, and operational changes.
Communicate with Shift Supervisors about route coverage, delays, breaks, restroom relief, vehicle concerns, and service interruptions.
Follow procedures for meal periods, rest breaks, and restroom relief while avoiding unnecessary removal of an operational shuttle from service.
Ensure passengers enter, ride, and exit the vehicle safely.
Keep the vehicle clean, orderly, and professional.
Accurately complete operational, inspection, attendance, incident, and vehicle documentation.
Report to work on time, in proper uniform, and ready for assigned duties.
Perform other transportation-related duties as assigned.