Showroom Team Lead

Indochino Showroom • Dallas, TX

19d

About The Position

The Showroom Team Lead supports showroom sales, operations, fittings and alterations, team development, and customer experience. This entry-level management role helps the team meet sales and performance goals, serves as the acting sales-floor leader when the Showroom Manager is absent, and contributes ideas to improve showroom performance and customer satisfaction.

The role includes conducting fittings and pinning sessions, coordinating appointments and alterations, coaching and mentoring Style Guides, and resolving customer concerns. The Team Lead models Indochino’s customer experience standards and acts as a subject matter expert on fit, product knowledge, and customer experience. The position offers a compensation range of $20–$26.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue goals and performance metrics, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs; provide in-the-moment guidance and coaching.
• Build relationships with high-value clients and support their needs with a high level of service.
• Assist with floor management, staff scheduling, and daily workflow; act as sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently and resolve customer issues professionally.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and check that operational and safety standards are met.
• Conduct accurate fittings and pinning sessions and manage appointments efficiently and on time.
• Oversee fitting quality and efficiency, collaborate with tailors and alteration specialists, and communicate customer requirements.
• Explain the fitting and alteration process to customers, including delivery timelines, and maintain attention to detail.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment.
• Model and uphold the brand’s customer experience standards across online and offline interactions.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and advancement potential within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Work focused on exceptional customer service and memorable customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed