Showroom Team Lead

Indochino • Glendale, CA

18d • $22 - $27

About The Position

The Showroom Team Lead supports sales, showroom operations, fittings and alterations, team development, and customer experience. The role leads team members toward daily revenue and performance goals, supports showroom metrics, manages customer appointments and walk-in traffic, and coaches team members to improve performance and service. The Team Lead also builds relationships with high-value clients and serves as the acting sales-floor leader when the Showroom Manager is absent.

The position helps manage floor operations and staff scheduling, opening and closing procedures, operational standards, customer concerns, and improvements to showroom operations and merchandise presentation. It conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and communicates alteration expectations and timelines to customers. The Team Lead supports onboarding, training, mentoring, and feedback for Style Guides, models Indochino’s customer experience standards, and identifies opportunities to improve showroom performance and customer satisfaction. Compensation is $22–$27 per hour.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Experience in fashion or a customer-focused environment.

Responsibilities

• Lead the team to meet and exceed daily revenue and metric-based goals.
• Support showroom performance metrics, including sales targets, conversion rates, UPT, and average order value.
• Assist with customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs receive a high level of service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently to maintain the customer experience.
• Resolve customer issues professionally and with a solution-oriented approach.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and check that the showroom is prepared, secured, and meeting operational and safety standards.
• Conduct fittings and pinning sessions, and complete appointments efficiently and on time.
• Hold the team accountable for fitting quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements.
• Explain the fitting process and set clear expectations for alterations and delivery timelines.
• Support onboarding and training of new Style Guides on processes, metrics, and service standards.
• Mentor team members and provide ongoing feedback and encouragement to promote growth and accountability.
• Foster a positive, collaborative team environment aligned with company values.
• Lead by example in providing a seamless and unforgettable customer experience.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Uphold and model Indochino’s customer experience standards online and offline.
• Identify opportunities and contribute ideas to improve showroom performance, customer satisfaction, operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Work at a company that values exceptional customer service and empowers its team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed