Showroom Team Lead

Indochino Showroom • Glendale, CA

18d

About The Position

The Showroom Team Lead supports sales, customer experience, and daily operations at an Indochino showroom. The role leads and coaches team members to achieve sales goals and key performance metrics, supports customer appointments and walk-in traffic, and helps build relationships with high-value clients. The Team Lead serves as the acting sales-floor leader when the Showroom Manager is absent and assists with floor management, staff scheduling, opening and closing procedures, operational standards, and resolving customer issues.

The role conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, communicates fit and alteration requirements, and sets customer expectations for alterations and delivery timelines. It also supports onboarding and training, mentors team members, provides ongoing feedback, and helps foster a collaborative environment. The Team Lead models Indochino’s customer experience standards and contributes ideas to improve showroom performance, operations, sales strategies, and customer satisfaction.

Compensation is listed at $22–$27 per hour. The schedule is flexible based on showroom needs and may include evenings and weekends.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency with iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue goals and sales metrics, including sales targets, conversion rates, UPT, and average order value.
• Support management of customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, coaching them in the moment to improve performance and customer interactions.
• Build relationships with high-value clients and help ensure their needs are met with excellent service.
• Assist with daily operations, including floor management, staff scheduling, and maintaining an efficient workflow.
• Serve as acting sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and with a solution-oriented approach.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, prepare and secure the showroom, and check that operational and safety standards are met.
• Conduct accurate fittings and pinning sessions and complete customer appointments efficiently and on time.
• Oversee the fitting process and hold the team accountable for quality and efficiency.
• Coordinate customer requirements with tailors and alteration specialists, and explain the fitting process and alteration and delivery timelines to customers.
• Maintain attention to detail during fittings to uphold brand quality standards.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment.
• Lead by example to deliver a seamless customer experience across appointments and other customer interactions.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Uphold and model Indochino’s customer experience standards online and offline.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Act as a subject matter expert in fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers employees to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed