Showroom Team Lead

Indochino Showroom • Dallas, TX

18d

About The Position

The Showroom Team Lead supports showroom sales, customer experience, daily operations, fittings and alterations, and team development. The role leads the sales team in pursuing revenue and performance goals, coaches Style Guides, and helps ensure customers receive attentive, high-quality service. The Team Lead serves as the acting sales-floor leader when the Showroom Manager is absent and contributes ideas to improve showroom performance and operations.

The role also conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and helps customers understand alteration processes and timelines. It supports onboarding and training, promotes a collaborative team environment, and handles escalated customer concerns with professionalism. The position requires a flexible schedule that may include evenings and weekends. The stated compensation range is $19–$25; the posting does not specify the pay period.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or another customer-focused environment.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based goals, including sales targets, conversion rates, UPT, and average order value.
• Assist with customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and provide in-the-moment coaching and guidance.
• Build relationships with high-value clients and support their needs with a high level of service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently and maintain a seamless customer experience.
• Resolve customer issues professionally and with a solution-oriented approach.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, prepare and secure the showroom, and check that operational and safety standards are met.
• Conduct accurate fittings and pinning sessions and complete fitting and alteration appointments in a timely manner.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set expectations for alteration and delivery timelines.
• Maintain attention to detail during fittings in line with brand quality standards.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment.
• Lead by example in delivering a seamless customer experience and ensure appointments and interactions reflect the brand’s service standards.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Model Indochino’s customer experience standards online and offline.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• A customer-focused company that values exceptional service and empowers its team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed