Showroom Team Lead

Indochino • Charleston, SC

20d • $20 - $21

About The Position

The Showroom Team Lead supports showroom sales, operations, fittings and alterations, people development, and customer experience. The role leads the team toward sales and metric-based goals, coaches team members, and helps maximize sales opportunities through customer appointments and walk-in traffic. The Team Lead serves as the acting sales-floor leader when the Showroom Manager is absent and contributes to smooth showroom operations, including staff scheduling, floor management, opening and closing, and safety standards. The position also conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and helps ensure alterations meet customer expectations. The Team Lead supports onboarding and training, mentors team members, handles escalated customer concerns, and identifies ways to improve showroom performance and customer satisfaction. The listed compensation range is $19.50 to $21.00; the posting does not specify a pay period.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or another customer-focused environment.

Responsibilities

• Lead the team to meet and exceed daily revenue and metric-based goals.
• Support execution of showroom KPIs, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs, providing coaching and guidance in the moment.
• Build relationships with high-value clients and ensure their needs receive excellent service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently to maintain the customer experience.
• Resolve customer issues professionally and with a solution-oriented mindset.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and routine operational and safety checks.
• Conduct fittings and pinning sessions, ensuring garments meet customer expectations for fit and comfort.
• Manage appointments and complete fittings and alterations-related work in a timely manner.
• Hold the team accountable for fitting quality and efficiency.
• Communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set expectations for alteration and delivery timelines.
• Support onboarding and training of new Style Guides.
• Mentor team members, provide ongoing feedback and encouragement, and foster a collaborative environment.
• Model and uphold the company’s customer experience standards across online and in-person interactions.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction.
• Contribute ideas to improve showroom operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Work at a company that values exceptional customer service and empowers its team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed