Showroom Team Lead

Indochino • Cherry Hill Township, NJ

28d • $21 - $25

About The Position

The Showroom Team Lead helps lead showroom sales and daily operations, supporting the team in meeting sales targets and performance metrics while delivering exceptional customer service. The role includes coaching team members, managing customer appointments and walk-in traffic, and building relationships with high-value clients. The Team Lead acts as the sales-floor leader when the Showroom Manager is absent and supports scheduling, floor management, opening and closing procedures, and operational standards.

The position also involves conducting customer fittings and pinning sessions, coordinating with tailors and alteration specialists, and setting clear expectations about alterations and delivery timelines. The Team Lead supports onboarding and development of Style Guides, handles escalated customer concerns, and identifies opportunities to improve showroom performance, operations, and customer satisfaction. The role requires a flexible schedule that may include evenings and weekends. Compensation is listed as $21–$25; no pay period is specified.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency with iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or a customer-focused environment.

Responsibilities

• Lead the team in meeting and exceeding daily revenue goals and sales metrics.
• Support showroom KPIs, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs, and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs receive excellent service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently to maintain a seamless customer experience.
• Resolve customer issues professionally and with a solution-oriented approach.
• Provide feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and conduct routine checks to ensure operational and safety standards are met.
• Conduct accurate customer fittings and pinning sessions, and complete appointments efficiently.
• Oversee the fitting process and hold the team accountable for quality and efficiency.
• Coordinate customer requirements with tailors and alteration specialists.
• Explain the fitting and alterations process and set expectations for delivery timelines.
• Support onboarding and training of new Style Guides.
• Mentor team members, provide ongoing feedback, and foster a positive and collaborative environment.
• Model exceptional service and ensure appointments and customer interactions meet the brand’s standards.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Identify opportunities and contribute ideas to improve showroom performance, operations, sales strategies, customer satisfaction, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential advancement within the company.
• Collaborative work environment.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that empowers the team to deliver exceptional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed