Showroom Team Lead

Indochino • Dallas, TX

20d • $19 - $25

About The Position

The Showroom Team Lead drives sales and supports daily showroom operations while delivering an exceptional customer experience. The role leads and coaches team members, supports customer appointments and walk-in traffic, and helps meet showroom sales targets and performance metrics. When the Showroom Manager is absent, the Team Lead acts as the leader on the sales floor.

The role also oversees fittings and pinning, coordinates with tailors and alteration specialists, supports onboarding and development of Style Guides, and helps maintain a collaborative team environment. The Showroom Team Lead contributes ideas to improve operations, sales strategies, merchandise presentation, and customer satisfaction.

The position requires a flexible schedule, including evenings and weekends, based on showroom needs. The compensation range is $19–$25.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• A keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Fashion or other customer-focused environment experience is preferred.

Responsibilities

• Lead the team to meet and exceed daily revenue goals and metric-based targets.
• Support showroom performance metrics, including sales targets, conversion rates, units per transaction (UPT), and average order value (AOV).
• Assist with customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs receive excellent service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and with a solution-oriented approach.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and routine checks for operational and safety standards.
• Conduct fittings and pinning sessions, and ensure alterations and appointments are handled efficiently and accurately.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Coordinate customer requirements with tailors and alteration specialists, and explain fitting processes and alteration timelines to customers.
• Support onboarding and training for new Style Guides, and mentor team members through ongoing guidance and feedback.
• Lead by example in delivering a seamless customer experience and manage escalated concerns with tact and urgency.
• Identify opportunities to improve showroom performance, customer satisfaction, operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Work at a company that values exceptional customer service and empowers its team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed