Showroom Manager

Indochino•Upper Merion Township, PA

2d•$70,000 - $80,000

About The Position

The Showroom Manager leads showroom sales, operations, fittings and alterations, team development, and customer experience. The role is accountable for showroom performance and for delivering personalized, high-quality service to customers and corporate partners. It also represents the brand in the local market and contributes ideas and best practices to improve business results.

Requirements

At least 3 years of retail management experience, preferably in fashion or a customer-focused environment.
Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.
Strong leadership skills, including the ability to inspire, mentor, and develop high-performing teams.
Exceptional interpersonal and communication skills, with an emphasis on building relationships with clients and team members.
Solid understanding of menswear products, fit, and tailoring processes.
Confidence in decision-making and ability to act independently when needed.
Adaptability to changing priorities and a strong problem-solving mindset.
Proficiency in iOS and Microsoft Office applications.

Nice To Haves

Experience with retail management software.

Responsibilities

Manage and execute customer appointments and walk-in traffic to drive sales and provide an exceptional customer experience.
Own showroom performance metrics, including sales plan, conversion rates, units per transaction (UPT), alteration and remake costs, and average order value (AOV).
Analyze sales data, identify growth opportunities, and implement plans to improve results.
Build client relationships through personalized service and post-purchase follow-ups.
Partner with marketing to increase appointments and showroom traffic, and develop local partnerships to strengthen brand presence.
Hold the showroom team accountable for results and performance expectations.
Manage the Book of Business program and ensure corporate partners' sales and service needs are met; create new corporate partnerships.
Maintain showroom appearance, cleanliness, efficiency, and company standards.
Manage payroll, staffing, and scheduling to support productivity and service levels.
Oversee inventory and merchandising, and communicate product or merchandising needs to the District Manager and relevant teams.
Proactively resolve operational challenges and adapt to changing promotions or company direction.
Conduct fittings and pinning sessions, complete appointments efficiently, and ensure alterations and fittings meet quality and timing expectations.
Oversee fitting quality and efficiency, collaborate with tailors and alteration specialists, and explain fitting processes and alteration timelines to customers.
Recruit, onboard, coach, train, and develop a high-performing showroom team; support retention through recognition, mentorship, and growth opportunities.
Foster a positive, collaborative team environment aligned with company values and objectives.
Ensure customer interactions reflect the brand's service standards and handle escalated concerns professionally and promptly.
Improve customer engagement and loyalty using feedback, and lead showroom events and initiatives that build community and brand awareness.
Bring forward ideas and improvements, represent the brand at local events, build relationships that generate business, and share best practices with retail peers.