Showroom Manager

Lovesac Company•Vacaville, CA

About The Position

The Lovesac Showroom Manager leads sales, customer experience, people, and day-to-day operations for a showroom. The manager actively sells from the floor, owns sales results and P&L performance, builds and reviews the quote pipeline, and leads the team in delivering the Lovesac selling process and memorable customer experiences. The role develops customer relationships that support loyalty, repeat business, and brand advocacy, while meeting or exceeding goals and KPIs. The manager sets direction for a high-performing team and fosters an inclusive, respectful, people-first culture. They recruit, develop, coach, and retain Associates; build a talent pipeline through outreach and community networking; and address team issues constructively. They also oversee scheduling, merchandising, inventory, technology, brand standards, safety, and policies, and may take on additional priorities and special projects. The role requires working during high-traffic selling periods, including weekends, holidays, and nights. It involves travel as required to local stores, vendors, and occasional meetings. The physical requirements include standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the selling floor, and regularly bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Requirements

Must be at least 18 years old.
At least 2 years of management experience in a retail environment.
Able to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Able to use technology for sales and customer support, product demonstrations, customer assistance, and internal CRM systems.
Able to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Demonstrates sound judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer data, protecting customer privacy, and ensuring the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Able to stand and walk for extended periods, up to 8 hours per shift.
Able to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture on the selling floor.
Able to regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Lead from the showroom floor by actively selling, setting expectations for the Lovesac selling process, maintaining a quote pipeline, and conducting quote reviews.
Own the customer journey and coach the team to convert sales, provide exceptional service, and build lasting customer relationships.
Model product knowledge and coach Associates to deliver engaging brand tours, product education, and memorable customer experiences; actively close business.
Build customer connections that drive loyalty, repeat business, and brand advocacy.
Own P&L performance through sound decisions and disciplined execution, meeting or exceeding goals and KPIs.
Set the team vision and build a high-performing, people-first culture of growth, accountability, inclusion, and belonging.
Recruit, develop, coach, and retain Associates; build a talent bench through outreach, relationship-building, and community networking.
Identify and address people issues, coach through conflict, and involve partners when appropriate.
Lead day-to-day operations, including scheduling, merchandising, inventory, and technology.
Implement brand standards, safety practices, and policies in an approachable, customer-centric way.
Take on additional priorities and special projects as needed to support the store, team, and brand.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights, and travel as required by the Company.

Benefits

Performance-based quarterly bonus
One-time inaugural equity grant
401(k) with company match
Basic life/ADD, short-term disability, and long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours during the first year within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc Behavior through medical coverage
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Eight paid company-recognized holidays, with pay at 1.5 times the regular rate for hours worked on those holidays