Showroom Manager

Visual Comfort • West Hollywood, CA

5d • Onsite

About The Position

Visual Comfort & Co. is a premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions. The Showroom Manager leads a sales team in meeting sales and operational goals while upholding company values and delivering a world-class customer experience. The role oversees recruiting, training, and mentoring staff throughout the sales process, from initial customer contact through project completion and after-sales support. It also identifies business opportunities, develops sales strategies, and maintains high standards for showroom presentation.

The manager supports a collaborative, inclusive team environment and encourages continuous improvement. The role includes leadership, business development, showroom operations, merchandising and inventory coordination, staff training on company systems, and communication and reporting on showroom performance.

Showrooms are open Monday through Friday from 10:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 5:00 p.m.; they are closed Sundays. Team members work a five-day rotating schedule that includes two Saturdays per month.

Requirements

• At least 3 years of management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Professional demeanor.
• Creativity and a strong design sense.
• Ability to handle multiple priorities.
• Strong analytical and decision-making skills.
• Proficiency with point-of-sale systems.
• Ability to handle confidential information discreetly.
• Skill in customer service operations.
• Flexible schedule, including Saturdays.
• Consistently uphold Visual Comfort's brand values and service standards.

Nice To Haves

• Experience in high-end or luxury retail is preferred.

Responsibilities

• Provide support, coaching, and direction to help staff understand the company's sales, customer service, and showroom operating procedures.
• Build collaborative working relationships with business colleagues, including Business Development Specialists.
• Develop and manage proactive sales and business development efforts to target and convert prospective customers.
• Analyze sales and operations data to guide sales behaviors and priorities.
• Work with the marketing team to identify and develop local-market events.
• Maintain a clean, organized, and visually appealing showroom that supports sales objectives.
• Collaborate with Visual Merchandising and Operations teams on merchandising and showroom inventory management.
• Develop expertise in point-of-sale and operating systems and train staff as needed.
• Coordinate with internal departments on showroom product resets, buildouts, and installations.
• Ensure the showroom is prepared and operational at the start of each business day.
• Provide updates on store performance, including sales, returns, inventory aging, and personnel matters, and request support when needed.
• Prepare monthly reports according to company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.
• Recruit, train, and mentor staff across the sales process.
• Identify new business opportunities and implement sales strategies.
• Maintain high standards of product presentation and customer experience.

Benefits

• Structured training program, ongoing education, and career advancement opportunities.
• Generous vacation accrual and paid time off.
• Seven paid holidays per year and two floating holidays.
• Competitive base salary with monthly variable compensation opportunity.
• Company covers the majority of employee medical premiums.
• Vision and dental coverage available beginning the first of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager