Showroom Manager

LOVESAC COMPANY • Mission Viejo, CA

1d • $38 - $46 • Onsite

About The Position

Lovesac is seeking a Showroom Manager to lead sales, customer experience, people, and store operations. The manager leads from the sales floor, personally engages customers and closes business, builds the quote pipeline, and coaches the team to deliver an exceptional customer journey and lasting client relationships. The role owns showroom sales results, P&L performance, goals, and KPIs while building brand awareness, loyalty, and repeat business.

The Showroom Manager sets a vision for a high-performing, inclusive, people-first team; recruits, develops, coaches, and retains Associates; and addresses people issues with care. The role also leads day-to-day operations, including scheduling, merchandising, inventory, technology, brand standards, and safety, and may take on additional priorities and special projects.

This is a full-time retail position in Mission Viejo, California. The role requires working during high-traffic and peak selling periods, including nights, weekends, and holidays; traveling as required to local stores, vendors, and occasional meetings; standing and walking for extended periods; and moving and assembling furniture on the selling floor.

Requirements

• Must be at least 18 years old.
• At least 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
• Ability to travel as required to local stores, third-party vendors, and occasional meetings, including the annual company event.
• Excellent judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer information, protecting customer privacy, and ensuring the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict reasonably and nonconfrontationally.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items up to 75 pounds, and assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Lead from the sales floor, actively sell, set expectations for the Lovesac selling process, maintain a strong quote pipeline, and conduct consistent quote reviews.
• Own the customer journey, use insights to guide performance, hold the team accountable for conversion and service, and build lasting client relationships.
• Model expert product knowledge and coach the team to provide brand tours, product education, memorable experiences, and effective closing.
• Build customer loyalty, repeat business, and brand advocacy through genuine connections.
• Own P&L performance and make decisions that support goals and KPIs.
• Set the team's vision and build a high-performing, inclusive culture grounded in growth and accountability.
• Recruit, develop, coach, and retain Associates, and build a talent pipeline through outreach, relationship-building, and community networking.
• Identify and address people issues, coach through conflict, and involve partners when appropriate.
• Lead daily operations, including scheduling, merchandising, inventory, and technology.
• Maintain brand standards, safety, and company policies in a customer-centric manner.
• Take on additional priorities and special projects as needed.

Benefits

• Performance-based quarterly bonus
• One-time inaugural equity grant
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours during the first year within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program
• Teladoc Behavioral Health through medical coverage
• Eight paid company-recognized holidays
• One-and-a-half times the regular rate for hours worked over 40 in a work week
• One-and-a-half times the regular rate for hours worked on company-recognized holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED