Showroom Manager

Visual Comfort & Co. • Milwaukee, WI

117d • $100,000 - $106,000 • Onsite

About The Position

The Showroom Manager leads a sales team and oversees showroom sales, customer service, and operations for Visual Comfort & Co. The role focuses on achieving sales and operational goals while upholding company values and delivering excellent customer experiences. The manager recruits, trains, and mentors staff throughout the sales process, from initial customer contact through project completion and after-sales support. The position also identifies new business opportunities, develops sales strategies, and ensures high standards of showroom product presentation.

The manager coaches employees on the company’s sales, service, and operational procedures; collaborates with internal business partners, including Business Development Specialists, Marketing, Visual Merchandising, and Operations; and uses sales and operational data to guide priorities. Responsibilities also include maintaining showroom appearance and inventory, supporting product resets and installations, preparing the showroom for each business day, and reporting on performance, inventory, personnel matters, and banking transactions.

Showrooms are open Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturday from 10:00 a.m. to 5:00 p.m.; they are closed Sundays. Team members follow a five-day rotating schedule that includes two Saturdays per month. A flexible schedule, including Saturdays, is required. The role is onsite. Compensation is $100,000–$106,000, based on factors including skills, relevant experience, and work location. Applicants must be authorized to work in the United States; employment-based immigration sponsorship and related assistance are not provided.

Requirements

• At least 3 years of management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Professional demeanor.
• Creative approach and strong design sense.
• Ability to handle multiple priorities.
• Strong analytical and decision-making skills.
• Proficiency in point-of-sale systems.
• Discretion in handling confidential information.
• Skill in customer service operations.
• Flexible schedule, including Saturdays.
• Consistently uphold Visual Comfort’s brand values and service standards.
• Authorization to work in the United States; the company does not provide employment-based immigration sponsorship or assistance with other immigration sponsorship or benefits.

Nice To Haves

• Experience in high-end or luxury retail.

Responsibilities

• Provide support, coaching, and direction so staff understand the company’s sales, customer service, and showroom operational procedures.
• Build collaborative working relationships with business colleagues, including Business Development Specialists.
• Create and manage proactive sales and business development efforts to target and convert prospective customers.
• Analyze sales and operational data to guide sales behaviors and priorities.
• Work with the marketing team to identify and develop local-market events.
• Maintain a clean, visually appealing, and organized showroom that supports sales objectives.
• Collaborate with Visual Merchandising and Operations teams to merchandise the showroom and manage inventory.
• Develop expertise in point-of-sale and operating systems and train staff as needed.
• Coordinate with internal departments to execute product resets, buildouts, and installations.
• Ensure the showroom is prepared for business and operational at the start of each business day.
• Provide regular updates on store performance, including sales, returns, aging inventory, and personnel matters, and request support when needed.
• Prepare monthly reports according to company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.

Benefits

• Structured training program, ongoing education, and career advancement opportunities.
• Generous vacation accrual and paid time off policies.
• Seven paid holidays per year plus two floating holidays.
• Competitive base salary with opportunities for monthly variable compensation.
• Company covers the majority of employee medical premiums.
• Vision and dental coverage available starting the first day of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager