Showroom Customer Service Representative

Ferguson Enterprises•Tacoma, WA

About The Position

Ferguson is hiring a Showroom Customer Service Representative to provide personalized customer service and help customers with their projects. The role supports showroom sales and contributes to sales through customer assistance, timely quotations, accurate order processing, and administrative support. The schedule is Tuesday through Friday, 8:00 a.m. to 5:00 p.m., and Saturday, 10:00 a.m. to 5:00 p.m., with a rotating Monday every 4–5 weeks. The role is eligible for uncapped commission, with estimated total compensation of $49,000–$52,000+ annually.

Requirements

Results-oriented, with the ability to meet goals, build relationships, and work in a team environment.
Excellent communication skills for phone and in-person sales.
Time-management and organizational skills.
Ambition and self-motivation.
General digital literacy.
Ability to multitask.
Passion for customer service.
Ability to learn quickly.

Nice To Haves

0–3 years of prior customer service experience.
Knowledge of plumbing fixtures, lighting, and appliances.

Responsibilities

Assist customers on the showroom floor.
Increase knowledge of the full product offering.
Support the efforts of Outside Sales Associates.
Work with Showroom Sales consultants on administrative functions that help meet customer needs.
Deliver personalized customer service through timely quotations and accurate order processing.
Update customer contracts.
Coordinate deliveries with the warehouse.
Answer sales calls and provide general information.