Showroom Sales Representative

Walpole Outdoors LLC•Glen Head, NY

About The Position

The Showroom Sales Representative delivers an exceptional in-store customer experience while driving sales and supporting daily showroom operations. As the primary point of contact, the representative guides walk-in and phone clients through product selections, prepares quotes, and ensures orders are processed accurately and efficiently. The role serves seasonal showroom traffic averaging 25–30 walk-in clients per week during peak season and 10–15 clients per week during slower months. The representative works with outside Field Sales Consultants, supports project documentation and order logistics, handles post-sale follow-ups and client issues, and maintains the showroom’s organization, presentation, and inventory. The role also supports local events and helps generate new business.

Requirements

Proven track record in retail sales, customer service, or relationship building.
Proficient computer skills.
Strong organizational, time-management, and communication skills.
Self-motivated, with the ability to work independently.
Professional, positive attitude and team-oriented mindset.
Willingness to quickly learn detailed product knowledge, pricing structures, and services.
Able to lift up to 35 lbs. comfortably.
Able to stand, walk, and move around the showroom for extended periods.
Comfortable working in an active retail showroom environment.

Nice To Haves

Experience with Salesforce.com or similar CRM platforms.

Responsibilities

Greet customers promptly and professionally and educate them about the product catalogue, including lantern posts, mailbox posts, pergolas, and fencing.
Prepare and present accurate quotes, close sales, and upsell when appropriate, with a focus on the premium Selections Line.
Work with outside Field Sales Consultants to schedule site visits, coordinate client communication, and assist their field clients who visit the showroom.
Pull Dig Safe tickets and ensure proper documentation is secured before installation.
Process sales orders accurately and follow established procedures to coordinate with installation and delivery teams.
Conduct post-sale follow-ups, including thank-you communications and order updates.
Maintain showroom cleanliness, organization, and visual presentation; secure showroom access and manage opening and closing keys.
Manage inventory for Cash and Carry clients.
Handle inbound and outbound phone sales, provide product details, research existing client orders, and schedule site visits.
Serve as the primary contact for warranties, order issues, and damaged products.
Maintain a strong working relationship with landlord partner Paul’s Nursery to preserve the shared space.
Collaborate with leadership to help generate new business through local showroom events.