Showroom Customer Care Representative

Plimpton & Hills Corp Inc • Hartford, CT

20h • $21 - $22

About The Position

The Showroom Customer Care Representative serves as a primary point of contact for showroom customers, providing service and support by phone, email, and in person. The role coordinates customer communications and appointments, supports order management, and helps deliver a seamless customer experience from initial inquiry through delivery. It supports homeowners, contractors, designers, and builders as they navigate product selections, orders, and project needs.

Requirements

• High school diploma or GED required.
• Ability to communicate clearly and effectively, verbally and in writing.
• Regular and reliable attendance, including required Saturday hours.
• Ability to stand and sit; talk and hear; and use hands and fingers to operate a computer and telephone keyboard.
• Close vision required for computer work.
• Light physical work: exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.

Nice To Haves

• Two years of customer service experience preferred.

Responsibilities

• Answer incoming showroom calls promptly and professionally, directing inquiries to the appropriate team member when needed.
• Communicate professionally and effectively with customers by phone and email.
• Schedule and coordinate customer showroom appointments.
• Provide accurate order status updates and follow up as necessary.
• Check inventory and product availability.
• Coordinate product releases and schedule customer deliveries.
• Provide accurate directions and location information for showroom locations.
• Identify customer needs by asking appropriate questions and responding with helpful solutions.
• Deliver exceptional customer service and maintain a customer-focused approach.
• Encourage customers to use the Waterware website and online resources.
• Process customer payments, including credit card transactions, and perform basic pricing calculations accurately.
• Transfer calls efficiently and accurately to the appropriate department or individual.
• Participate in assigned product knowledge, customer service, and company training programs.
• Maintain a professional appearance and comply with showroom dress code standards.
• Maintain regular and reliable attendance, including required Saturday hours.
• Perform additional duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance through the company benefits package.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED