Showroom Coordinator

Ferguson Enterprises•Wilmington, NC

5d•Onsite

About The Position

Ferguson is seeking a Showroom Coordinator to support customers and showroom operations at its Wilmington, North Carolina location. The position is onsite and is scheduled Monday through Friday, 9:00 AM to 5:00 PM, with occasional Saturdays from 10:00 AM to 2:00 PM. Starting pay is $20 per hour, with the possibility of a higher rate based on experience; the stated pay range is $15.00 to $25.39 per hour. The role is eligible for a bonus or incentive plan. The coordinator welcomes showroom guests, learns why they are visiting, and helps build lasting customer relationships. The role also handles incoming calls, appointment communications and records, customer job folders, bid follow-up, literature packages, and thank-you cards for customers making full-house selections. Ferguson describes itself as a Fortune 500 company with approximately 36,000 associates across 1,700 locations. Its benefits offering includes health, dental and vision coverage, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Requirements

High school diploma, GED, or equivalent education.
Experience in sales and customer service.
Strong interpersonal skills and the ability to prioritize workload, balance multiple demands, and meet timelines.
Proficiency with Word, Excel, PowerPoint, and Outlook.
Attention to detail in task-oriented responsibilities.
Analytical thinking and an eye for business.
Strong communication and presentation skills.

Responsibilities

Greet showroom guests, learn the reason for their visit, and develop lasting customer relationships.
Answer and direct incoming phone calls with a positive demeanor.
Communicate the appointment policy effectively.
Manage customer sign-ins, the appointment book, and customer job folders.
Maintain the bid follow-up system and prepare literature packages.
Address thank-you cards to customers for full-house selections.