Showroom Coordinator

Supply New England•Burlington, MA

About The Position

The Showroom Coordinator supports showroom customers, consultants, and management. The role greets and qualifies customers, coordinates customer assignments and flow, handles communications and follow-ups, and assists with basic transactions and customer requests. It also maintains showroom and back-office materials and spaces; supports consultants by preparing spec books, mood boards, presentations, sample boxes, and design-service contracts; and helps the store manager with scheduling, supplies, and opening and closing procedures. The coordinator participates in training, field measures, site visits, and showroom events as requested.

Requirements

Associate degree minimum.
Interest in interior design and home décor.
Strong command of current technology, including apps, virtual meetings, document sharing, CRM, and multi-platform integration.
Proficiency with Microsoft Office 365, including Outlook, Teams, SharePoint, PowerPoint, and Excel.

Nice To Haves

Interior Design or a related field of study.
Retail or other sales experience.
Experience with Adobe Acrobat Pro.
Experience with graphic or home design/architecture software.

Responsibilities

Greet and qualify showroom customers and use Salesforce to communicate with the showroom team.
Assign customers to the appropriate consultant and monitor customer flow, wait times, and appointments.
Send daily follow-up emails, answer phones, and assist callers.
Work with the manager and staff to monitor showroom maintenance and organize and maintain samples, literature, and printed assets.
Assist staff with vendors by checking purchase orders and delivery status and obtaining information.
Organize and maintain the back office.
Help customers make payments, check order status, and complete smaller transactional sales, such as purchases of toilet seats and accessories.
Assist with project sample requests and work with the Customer Support Specialist on customer returns and related needs.
Create spec books, mood boards, customer presentations, sample boxes, and design-service contracts for consultants.
Help the store manager with the daily agenda and keep associates on schedule as requested.
Order showroom supplies and prepare the showroom for opening and closing, including operating lights, maintaining active displays, clearing samples, and preparing work surfaces for the next business day.
Attend and complete offered online and in-person training.
Attend field measures and site visits with designers as requested.
Attend in-house and off-site events as requested and assist with executing in-house events.