Showroom Consultant

Hajoca•Denver, CO

About The Position

The Showroom Consultant provides product selection assistance and design advice to showroom customers, while delivering a welcoming and high-quality customer experience. The role is responsible for meeting or exceeding established sales and gross profit goals, guiding customers through product decisions and purchases, and staying involved throughout their projects. The consultant uses company technology and sales tools to review product specifications, pricing, and availability; enter orders and bids; expedite purchases; and process returns and refunds according to company policy. The role also maintains an attractive, current, stocked, and safely displayed showroom, keeps informed about industry and design trends, builds business relationships, and completes assigned safety and compliance training.

Requirements

At least 1 year of experience in customer service or sales; plumbing showroom sales experience is preferred.
Read, write, speak, and understand English.
Able to perform basic arithmetic using whole numbers, common fractions, and decimals.
Able to learn and operate computer systems used to process orders.

Nice To Haves

Knowledge of products sold in the showroom.
Knowledge of kitchen and bath design trends.
Ability to use Microsoft Office software, including Outlook and Word, for email communications, customer contact files, appointment calendars, and reports.
Strong customer service and verbal and telephone communication skills.
Strong product knowledge related to kitchen and bath trends, with the ability to answer customer questions and identify upselling and cross-selling opportunities.
Ability to overcome objections by understanding customer needs, providing targeted solutions, and closing sales.
Ability to build influential relationships and trust with vendor partners.
Ability to build positive working relationships and inspire teamwork with coworkers.
Ability to plan, organize, and multitask.

Responsibilities

Provide expert product selection assistance and design advice to showroom customers.
Deliver high customer satisfaction to meet or exceed sales and gross profit goals.
Welcome customers and communicate the value of the showroom’s products and services.
Determine customer needs, recommend suitable products, identify potential hurdles, and advance the sale.
Use company technology to review product selections, specifications, pricing, and availability.
Use sales reports and forecasting tools to meet or exceed sales targets.
Enter sales orders and bids, expedite purchases, and remain engaged with customers throughout their projects.
Process showroom sale returns and refund paperwork according to company policies and procedures.
Keep the showroom clean, neat, current, stocked, and safely displayed.
Join industry associations and attend professional events to learn about design trends and new products and to build business relationships.
Complete assigned safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or management.