Showroom Concierge

Tilebar | Soho Studio LLC•Paramus, NJ

17d•$60,000 - $65,000•Onsite

About The Position

TileBar is seeking an enthusiastic, service-driven Showroom Concierge for its Paramus showroom. This Receptionist & Sales Support role partners with Sales Representatives to provide a seamless client experience and is part of a two-person team. The Concierge is a key point of contact, offering customer service, product information, and administrative support throughout each client’s showroom interaction. The role includes greeting and assisting clients in person, over the phone, and in writing; supporting sales and order processes; maintaining customer interaction records in the CRM; and developing knowledge of TileBar’s products, systems, and services. The Concierge works with showroom staff and internal departments to uphold brand standards, support efficient order processing and timely delivery, and contribute to a friendly, knowledgeable, service-driven culture. Occasional travel may be required for market events, training, or showroom openings. Flexibility to work retail hours, including weekends, evenings, and special events as needed, is required. The position requires lifting up to 25 lbs.

Requirements

2–3 years of relevant Sales Support experience.
Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.
Proficiency in CRM systems.
Strong time management skills and ability to multitask across multiple projects.
Excellent interpersonal, de-escalation, and problem-solving skills.
Ability to collaborate effectively with team members across departments.
Flexibility to work retail hours, including weekends, evenings, and special events as needed.
Ability to travel occasionally for market events, training, or showroom openings.
Ability to lift up to 25 lbs. for sample movement and showroom maintenance.

Nice To Haves

2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries.

Responsibilities

Create a warm, welcoming, and professional first impression in person, over the phone, and in writing.
Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
Respond promptly and effectively to client inquiries with a positive, solution-oriented approach.
Assist Sales Representatives with sample requests, quoting, order placement, order tracking, and returns.
Maintain detailed records of customer interactions in the CRM system.
Develop and maintain knowledge of TileBar products, systems, and services to provide accurate information to clients.
Work with showroom staff and internal teams to uphold brand standards and exceed client expectations.
Collaborate across departments to support efficient order processing and timely delivery.
Assist with additional showroom and sales-related tasks as needed to enhance the client experience.
Represent TileBar professionally and positively, reflecting its values, vision, and service commitment.
Contribute to a friendly, knowledgeable, and service-driven culture.
Demonstrate TileBar’s Talent Standards: Results Ownership & Accountability, Collaboration & Team Contribution, Organizational Mindset, Adaptability & Continuous Improvement, and Judgment & Problem Solving.