Showroom Customer Service - Luxury Kitchen & Bath Retailer - Agoura Hills

WDC Kitchen & Bath Center•Agoura Hills, CA

52d•$19 - $23•Onsite

About The Position

WDC Kitchen & Bath Center is seeking a Showroom Concierge for its Agoura Hills luxury kitchen and bath retail showroom. The role is suited to someone who enjoys creating a welcoming environment, offering thoughtful customer support, and learning about systems, products, and people. The construction industry is fast-paced and ever-changing, and the position offers a potential career path into administrative leadership or sales consultations. The Showroom Concierge greets customers, connects new customer opportunities with sales staff according to store policy, reviews and updates order and customer information using software, and performs routine office tasks. The role also supports telephone coverage, showroom presentation, refreshment supplies, product demonstrations, display standards, and seasonal decorations. The employee works collaboratively with customers, vendors, and coworkers and attends ongoing product training. The position involves five weekly shifts totaling 40 hours, typically from 9:30 a.m. to 6:00 p.m., with regular coverage of store operating hours, including weekends and some holidays. The work takes place in a general showroom setting and involves frequently sitting, standing, walking, and using a computer and phone. Business professional attire is required. Starting pay is $19.00–$23.00 per hour.

Requirements

At least two years of experience in luxury retail, customer service, or a similar role.
Proficiency in MS Office.
Good organizational skills.
Clear verbal and written communication skills and good listening skills.
High school diploma or GED.
Availability to work five weekly shifts totaling 40 hours; shifts are typically 9:30 a.m.–6:00 p.m.
Ability to work regular store operational hours, including weekends and some holidays.
Ability to work in a general showroom setting, frequently sitting, standing, walking, and using a computer and phone.
Ability to wear business professional attire.

Responsibilities

Welcome customers entering the showroom and match new customer opportunities to sales staff according to store policy.
Review open orders using various software and update orders or customer information when changes occur.
Perform routine office tasks needed to operate and present a professional workplace, as observed by the Area Manager.
Cover telephone calls when Reception is unavailable, using telephone system features to forward calls, place callers on hold, and check voicemail.
Engage professionally and courteously with customers, showroom guests, vendors, and coworkers, and build rapport.
Attend ongoing training courses to stay current on products.
Work collaboratively with team members to foster a positive, supportive, respectful, and cohesive work environment.
Work regular shifts covering store operating hours, including weekends and some holidays.
Manage the refreshment area and maintain adequate supplies.
Assist with product demonstrations when needed.
Monitor showroom display standards and escalate concerns about marketing or pricing alignment to the appropriate people.
Lead seasonal store decoration efforts in collaboration with the Area Manager.