Showroom Customer Service Representative

FERGUSON•Grand Rapids, MI

4d•$40,000 - $60,000

About The Position

Ferguson is seeking a Showroom Customer Service Representative to provide customer service on the showroom floor and support showroom sales operations. The role includes helping customers, developing product knowledge, supporting Outside Sales Associates and Showroom Sales consultants, and handling administrative tasks that ensure customer needs are met. The representative supports personalized service through timely quotations and accurate order processing, updates customer contracts, coordinates deliveries with the warehouse, and answers sales calls for general information. The schedule is Monday through Friday, 8 a.m. to 5 p.m. This role is eligible for uncapped commission, with estimated total annual compensation of $40,000–$60,000 or more.

Requirements

Zero to three years of prior customer service experience is preferred.
Results-oriented, able to meet goals, build relationships, and work in a team environment.
Excellent communication skills for phone and in-person sales.
Time-management and organizational skills.
Ambition to succeed and self-motivation.
General digital literacy.
Ability to multitask.
Passion for customer service.
Ability to learn quickly.

Nice To Haves

Knowledge of plumbing fixtures, lighting, and appliances is preferred.
Zero to three years of prior customer service experience is preferred.

Responsibilities

Assist customers on the showroom floor.
Increase knowledge of the full product offering.
Support the efforts of Outside Sales Associates.
Perform administrative functions in coordination with Showroom Sales consultants to help ensure customer needs are met.
Support personalized customer service by providing timely quotations and accurately processing orders.
Update customer contracts.
Coordinate deliveries with the warehouse.
Answer sales calls and provide general information.