Representative - Customer Service

Wesco • Ashland, VA

13d • $21 - $26

About The Position

As a Representative - Customer Service, you respond to customer inquiries by telephone and email to provide information or resolve problems. You handle mostly routine issues as well as some non-routine, more complex problems, communicating solutions or requested information to customers. You analyze customer service needs and refer customers to other service or technical departments for follow-up when needed.

Requirements

• High school degree or equivalent.
• Two to four years of relevant experience.
• Solid interpersonal skills to work effectively in a diverse working environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literacy, including effective working skills with MS Word, Excel, and email.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Answer customer questions and concerns, respond to account inquiries, and handle complaints.
• Obtain orders by email and telephone; verify and enter items, transfer orders to fulfillment, and explain stock-outs and expected delivery dates.
• Review open customer order reports and act on open items, including orders at risk of missing promised delivery dates.
• Maintain the distribution system backorder report, associated customer expediting reports and notices, and customer notifications.
• Research and resolve customer problems, serving as the customer liaison with other departments when necessary.
• Report industry trends, competitive pricing, and customer feedback to management.

Benefits

• Eligible employees may receive paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to the applicable plan terms and conditions.
• Certain sales roles may have a commission structure based on sales results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED