Customer Service Representative
Car Crafters Collision LLC•Albuquerque, NM
About The Position
As part of the Open Road Collision group DBA Car Crafters Collision, the Customer Service Representative supports a collision repair business focused on high-quality repairs and attentive customer care. The role is the first point of contact for customers and helps keep the repair experience smooth by managing front desk duties, scheduling and communication, and routine administrative work. The successful candidate is organized, personable, detail-oriented, and comfortable working in a fast-paced, customer-focused environment.
Requirements
- Previous front desk, customer service, receptionist, or administrative experience is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with office software systems.
- Ability to multitask and remain organized in a dynamic environment.
- Customer service mindset, attention to detail, and a positive attitude.
- High school diploma or equivalent required.
Nice To Haves
- Previous front desk, customer service, receptionist, or administrative experience.
Responsibilities
- Greet and assist customers professionally and courteously.
- Answer incoming calls, direct calls, take messages, and respond to emails.
- Schedule appointments and coordinate with service advisors.
- Facilitate rental car shuttle pickups and drop-offs.
- Process check and credit card payments and issue receipts.
- Maintain cleanliness of the front office and customer waiting areas.
- Provide backup accounting support, including billing, invoicing, accounts receivable, and accounts payable.
- Manage incoming and outgoing mail and deliveries.
- Communicate effectively with customers, staff, and external partners.
- Maintain inventory and order office supplies as needed.
- Assist with internal messaging and run errands when required.
- Use multiple software systems for scheduling, communication, and administrative tasks.
- Support a collaborative team environment focused on customer satisfaction and quality repairs.
Benefits
- Team-oriented, supportive work culture.
- Opportunities for professional growth and certification.
- Competitive compensation and benefits, to be discussed during the interview.
- Commitment to safety, quality, and a positive workplace environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
