Customer Service Representative

Teledyne Technologies • Tracy, CA

13d

About The Position

The Customer Service Representative serves as a primary customer contact and supports the commercial order cycle from inquiry and quotation through order entry, delivery follow-up, and export documentation. The role requires responsive communication, accurate recordkeeping, and coordination with internal departments. The position supports export-controlled orders by collecting required customer documents and preparing information for export-license requests according to company procedures. It also supports reporting, audits, process improvements, and other department needs as assigned. The role is based in an office and manufacturing-support environment and may require additional hours when business needs require them. Employees must protect confidential and commercially sensitive information. Candidates must be U.S. Persons, at least 21 years old, and able to pass an ATF background check. Candidates must also complete a satisfactory background check and pass a drug screen before employment.

Requirements

• High school diploma or GED.
• At least 1–2 years of customer service, sales support, order management, or related administrative experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organization, follow-through, accuracy, and attention to detail.
• Ability to manage multiple priorities and coordinate effectively across departments.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn and use MRP/ERP and other business systems.
• Ability to review purchase orders, pricing, specifications, and customer requirements.
• Must be a U.S. Person.
• Must be at least 21 years old.
• Able to pass the ATF background check.
• Must complete a satisfactory background check and pass a drug screen prior to employment.

Nice To Haves

• Associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field.
• Experience in manufacturing, aerospace, defense, or another regulated environment.
• Experience with quotation preparation, sales order entry, document control, or export-support documentation.
• Working knowledge of Excel filters, formulas, and pivot tables.
• Experience handling confidential customer, pricing, order, or compliance information.

Responsibilities

• Respond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.
• Prepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.
• Review, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.
• Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.
• Support export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.
• Maintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.
• Support reporting, audits, process improvements, and other department needs as assigned.
• Protect confidential and commercially sensitive information.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED