Showroom Customer Service Representative

Ferguson Enterprises•Grand Rapids, MI

About The Position

Ferguson is seeking a Showroom Customer Service Representative to provide customer service on the showroom floor and support showroom sales operations. The role assists customers with product offerings, supports Outside Sales Associates, and works with Showroom Sales consultants to meet customer needs through timely quotations, accurate order processing, contract updates, delivery coordination, and answering general sales calls. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. It is eligible for uncapped commission, with estimated total compensation of $40,000–$60,000 or more annually.

Requirements

Results-oriented, able to meet goals, build relationships, and enjoy working in a team environment.
Strong communication skills for phone and in-person sales.
Time-management and organizational skills.
Ambition to succeed and self-motivation.
General digital literacy.
Ability to multitask.
Passion for customer service.
Ability to learn quickly.

Nice To Haves

0–3 years of prior customer service experience preferred.
Knowledge of plumbing fixtures, lighting, and appliances preferred.

Responsibilities

Assist customers on the showroom floor.
Increase knowledge of the full product offering.
Support the efforts of Outside Sales Associates.
Perform administrative functions in coordination with Showroom Sales consultants to ensure customer needs are met.
Help ensure personalized customer service through timely quotations and accurate order processing.
Update customer contracts.
Coordinate deliveries with the warehouse.
Answer sales calls and provide general information.