Showroom Concierge

TileBar•Paramus, NJ

15d•Onsite

About The Position

TileBar is seeking a service-driven Showroom Concierge for its Paramus, New Jersey showroom. This receptionist and sales support role partners with Sales Representatives and is part of a two-person team. The Concierge is a key client contact, providing a welcoming showroom experience, customer service, product information, and administrative support. Responsibilities include helping with sample requests, quotes, orders, tracking, returns, and customer records in the CRM. The role also involves coordinating with showroom staff and internal departments to support efficient order processing, timely delivery, and TileBar’s service standards. The position offers a competitive base salary and compensation package.

Requirements

2–3 years of relevant Sales Support experience.
Proficiency in CRM systems.
Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.
Strong time management skills and ability to multitask across multiple projects.
Excellent interpersonal, de-escalation, and problem-solving skills.
Ability to collaborate effectively with team members across departments.
Flexibility to work retail hours, including weekends, evenings, and special events as needed.
Ability to travel occasionally for market events, training, or showroom openings.
Ability to lift up to 25 lbs. for sample movement and showroom maintenance.

Nice To Haves

2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries.

Responsibilities

Create a warm, welcoming, and professional first impression in person, over the phone, and in writing.
Offer refreshments, seating, and other amenities to improve the client’s showroom experience.
Respond promptly and effectively to client inquiries in a positive, solution-oriented manner.
Assist Sales Representatives with sample requests, quoting, order placement, tracking, and returns.
Maintain detailed records of customer interactions in the CRM system.
Develop and maintain knowledge of TileBar’s products, systems, and services to provide accurate information to clients.
Work with showroom staff and internal teams to uphold brand standards and exceed client expectations.
Collaborate across departments to support efficient order processing and timely delivery.
Assist with additional showroom and sales-related tasks as needed.
Represent TileBar professionally and positively, contributing to a friendly, knowledgeable, and service-driven culture.
Demonstrate ownership and accountability, collaboration, organizational awareness, adaptability, continuous improvement, sound judgment, and problem-solving.