Showroom Area Manager

By The Yard•Oconomowoc, WI

1d•Onsite

About The Position

The Showroom Area Manager oversees daily showroom and distribution operations in Oconomowoc, Wisconsin, ensuring a strong customer experience and maintaining the showroom and distribution area. The role builds relationships with retail and walk-in customers, supports sales, and coaches the showroom team. It also coordinates delivery operations, works with manufacturing and logistics, and oversees delivery accuracy, documentation, safety, and regulatory compliance. This is an onsite, non-remote, non-commission-based position requiring 40 hours per week, Saturday availability, some weekends and overtime, and some travel for off-site shows, events, or other store locations. The manager may also make deliveries and assist with loading and unloading trucks and enhanced deliveries.

Requirements

Experience overseeing staff, including scheduling, recruiting, training and development, and performance management.
Exceptional customer service skills.
Effective communication skills.
Excellent leadership skills.
Sound organizational skills.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite.
Some weekends and overtime are required.
Some travel is required for off-site shows and events or travel to other store locations.
Must make deliveries and assist drivers with enhanced deliveries, which involve placing furniture in customers’ homes and typically require two team members.
Regular attendance according to the management-approved work schedule is required.
Must comply with housekeeping standards and all safety and work rules and regulations.
Must be physically capable of occasionally lifting, bending, stooping, twisting, and/or moving up to 50 pounds.
Must be able to work at a computer and type for long periods, stand for long periods, walk frequently, sit for long periods, see, hear, talk, and use a step stool.

Nice To Haves

Experience working as an Inside Sales Manager is preferred.
A bachelor's degree in Marketing, Business Administration, Business Management, or a related field is preferred.
Previous delivery, shipping, or receiving experience is needed.

Responsibilities

Oversee customer service and help team members build long-term customer relationships that meet or exceed customer expectations.
Maintain the showroom and distribution area's appearance, displays, layouts, organization, and cleanliness.
Interact with customers in person and by phone; educate walk-in guests and support converting visits into sales.
Ensure daily sales and showroom tasks are completed and consistent practices and procedures are followed.
Schedule employees to ensure adequate coverage; recommend staffing levels and assist with recruiting and hiring.
Evaluate, coach, mentor, counsel, and take disciplinary action with showroom team members as needed.
Train new employees and support continuing education for current staff.
Report on showroom and team sales and metrics, adhere to budgets, collaborate on growth goals and strategies, and hold the team accountable for targets and initiatives.
Supervise team members who verify and record outgoing deliveries and prepare items for delivery; review orders and records to set priorities, assignments, and delivery methods.
Oversee outgoing deliveries to ensure their accuracy, completeness, and condition.
Coordinate with manufacturing and Jordan logistics to ensure orders reach the Oconomowoc facility on time and meet customer expectations.
Evaluate and recommend improvements to delivery methods, equipment, performance, processes, and workforce utilization.
Resolve inquiries and work issues, and assist team members with problem-solving.
Ensure required paperwork and records are completed, including timecards and delivery records.
Assist with delivery work, including loading and unloading trucks and enhanced deliveries.
Manage DOT requirements, ongoing compliance, driver safety, and ELD monitoring.
Follow housekeeping standards and applicable safety and work rules and regulations.
Perform other duties as requested or required, including a variety of tasks in support of the team.