Showroom Area Manager
About The Position
The Showroom Area Manager oversees daily operations at the Oconomowoc showroom and distribution area, with responsibility for delivering a strong customer experience, maintaining showroom and distribution-area upkeep, and building relationships with retail customers. The role coaches the showroom team to build customer relationships in the store and during deliveries, and educates walk-in guests with the goal of converting visits into sales. This is an onsite, non-commission-based position. The manager oversees customer service, showroom presentation, staffing, sales reporting, budgets, and team performance. They also supervise delivery preparation and distribution activities, coordinate with manufacturing and logistics, monitor delivery accuracy and compliance, and help with loading and unloading as needed. The role may include deliveries and enhanced furniture-placement deliveries at customers’ homes, travel to off-site shows or events and other store locations, and some weekend and overtime work. The company describes its operations as eco-conscious and notes that its furniture has been made from recycled milk jugs since the company began.
Requirements
- Experience overseeing staff, including scheduling, recruiting, training and development, and performance management.
- Previous delivery, shipping, or receiving experience.
- Exceptional customer service skills.
- Effective communication skills.
- Excellent leadership skills.
- Sound organizational skills.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Availability for some weekends and overtime; Saturday availability is required.
- Ability to travel for off-site shows and events or to other store locations.
- Ability to make deliveries and assist drivers with enhanced deliveries, which may involve placing furniture in customers’ homes with another team member.
- Regular attendance according to the management-approved work schedule.
- Ability to occasionally lift, bend, stoop, twist, or move up to 50 pounds; stand and walk frequently and for long periods; sit for long periods; use a step stool; and see, hear, and talk.
- Ability to work on a computer and type for extended periods.
Nice To Haves
- Experience working as an Inside Sales Manager is preferred.
- A bachelor’s degree in Marketing, Business Administration, Business Management, or a related field is preferred.
Responsibilities
- Oversee customer service and ensure team members meet customer expectations and build long-term relationships.
- Maintain the showroom and distribution area, including appearance, displays, layouts, organization, and cleanliness.
- Interact with customers in person and by phone to build relationships based on trust and confidence in the product.
- Ensure daily sales and showroom tasks are completed and consistent practices and procedures are followed.
- Schedule and coordinate employee schedules to ensure adequate coverage; recommend staffing levels and assist with recruiting and hiring.
- Evaluate, coach, mentor, counsel, and, when needed, discipline showroom team members.
- Train new team members and support continuing education for current staff.
- Report showroom and team sales and metrics, adhere to showroom budgets, and monitor team performance against goals and initiatives.
- Collaborate with the Customer Experience Manager on goals and strategies for showroom growth.
- Supervise delivery-preparation activities, review orders and records to establish priorities and work assignments, and oversee delivery accuracy, completeness, and condition.
- Coordinate with manufacturing and Jordan logistics to support timely deliveries to the Oconomowoc facility and meet customer expectations.
- Evaluate distribution processes and recommend improvements to delivery methods, equipment, performance, and use of personnel.
- Resolve inquiries and work problems, and help team members address operational issues.
- Ensure required paperwork and records, including timecards and delivery records, are completed.
- Assist with delivery activities, including loading and unloading trucks as needed, and make deliveries and assist drivers with enhanced deliveries.
- Manage DOT requirements, ongoing compliance, driver safety, and ELD monitoring.
- Follow housekeeping standards and safety and work rules and regulations; perform other duties as requested or required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Long-term disability insurance
- Short-term disability insurance
- 401(k) with company match
- Profit sharing
- Voluntary accident, critical illness, and hospital indemnity insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
