Showroom Administrative Assistant

The Shade Store•Seattle, WA

8d•Onsite

About The Position

The Showroom Administrative Assistant supports Design Consultants and the customer experience by coordinating appointments, responding to customer inquiries, gathering and relaying project details, and ensuring timely follow-up. The role also supports consultations and in-home visits, tracks quotes and order status, helps coordinate events and training, and provides information-gathering support to the Area Sales Manager. The position contributes to daily showroom operations by maintaining a clean and welcoming environment, supporting merchandising updates and product launches, ensuring displays are operational, maintaining showroom materials and swatches, and providing flexible coverage across the market. The assistant collaborates with the team to align schedules with business needs and promote efficient operations.

Requirements

1–3 years of experience in retail, sales, project management, or customer service, with a focus on a high-end experience.
Strong communication, customer service, project management, prioritization, attention to detail, time management, adaptability, and problem-solving skills.
Ability to collaborate effectively with colleagues and support a positive team environment.

Nice To Haves

Proficiency in Microsoft Outlook, Microsoft Teams, and CRM systems such as Salesforce or NetSuite.
An associate’s degree in a related field, or equivalent experience.

Responsibilities

Support Design Consultants by gathering customer project details and relaying them to the assigned consultant.
Respond to customer inquiries through various channels and provide timely responses.
Provide customers with product collateral and materials.
Confirm appointment details and explain what customers can expect during appointments.
Clarify the project process, current status, and next steps with customers.
Schedule design consultations and manage appointments, follow-ups, and accurate scheduling.
Coordinate showroom and virtual consultations and support in-home visits to ensure appropriate showroom coverage.
Follow up with customers on rough and final quotes, confirming that quotes have been opened and outstanding questions are addressed.
Collaborate with Design Consultants on sales pipelines to identify needed support.
Monitor order status to help ensure products are on site for installation.
Coordinate market events and training as a project coordinator.
Collect and collate information for the Area Sales Manager.
Collaborate with the Area Sales Manager to align schedules with business needs.
Maintain a clean and welcoming showroom environment.
Support merchandising updates, product launches, and showroom design enhancements.
Ensure showroom displays are operational and effectively showcase products.
Provide flexible showroom coverage across the market as needed.
Monitor and maintain stock levels of swatches, showroom materials, and marketing collateral.
Communicate with the team to support operational efficiency and seamless showroom operations.
Take on additional customer experience, administrative, or market-support responsibilities as assigned.