Assistant Showroom Manager

Indochino • Boston, MA

4h • $23 - $27

About The Position

The Assistant Showroom Manager helps lead sales, operations, team development, fittings and alterations, and customer experience at an INDOCHINO showroom. The role supports showroom performance and profitability by driving sales against revenue and performance metrics, analyzing results, coaching team members, and identifying opportunities for growth. It also supports local partnerships and the Book of Business program, including service for corporate partners and their clients.

The position oversees customer appointments, fittings, pinning, and alterations, working with tailors and alteration specialists to ensure accurate fit, quality, and timely delivery. It helps manage daily operations, appointment scheduling, walk-in traffic, staffing, payroll, visual merchandising, and operational standards in partnership with the Showroom Manager.

The Assistant Showroom Manager mentors and develops team members, supports hiring and onboarding, and leads training and team meetings. Working with the Showroom Manager and District Manager, the role follows a development plan intended to prepare the employee for a future Showroom Manager position. It also contributes to showroom events, community engagement, customer retention, process improvements, and business initiatives.

Requirements

• At least 2 years of leadership experience in a retail, sales, or customer-focused environment.
• Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.
• Strong leadership skills and ability to coach, develop, and inspire a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to collaborate and take initiative in a fast-paced, evolving retail environment.
• Entrepreneurial mindset, with a drive to take ownership and grow within the company.
• Proficiency with iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

Nice To Haves

• Experience managing appointments, fittings, and alterations.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based goals, including sales targets, conversion rates, units per transaction (UPT), and average order value (AOV).
• Assist in developing and executing strategies to improve showroom performance and profitability.
• Coach team members in the moment and foster a results-driven culture.
• Analyze sales performance, identify opportunities, and implement solutions.
• Provide exceptional service and personalized experiences to high-value clients.
• Develop local partnerships and networking opportunities to expand showroom outreach and sales.
• Manage and execute the Book of Business program, ensuring corporate partnerships and client needs receive high-quality support.
• Conduct fittings and pinning sessions, manage customer appointments, and ensure fittings and alterations are accurate and timely.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Communicate customer requirements to tailors and alteration specialists and explain fitting, alteration, and delivery expectations to customers.
• Oversee daily showroom operations and ensure organization and adherence to company standards.
• Manage appointments and walk-in traffic to maximize sales opportunities and customer flow.
• Assist with payroll, scheduling, and staffing decisions to maintain showroom coverage and productivity.
• Partner with the Showroom Manager to implement operational initiatives and best practices, resolve challenges, and improve processes.
• Support visual merchandising to maximize customer engagement and sales.
• Mentor team members and help develop future showroom leaders.
• Support recruiting, hiring, and onboarding.
• Train and coach team members on sales techniques, product knowledge, and customer experience.
• Lead team meetings, training sessions, and development conversations with the Showroom Manager.
• Foster a collaborative team environment that encourages growth, accountability, and career progression.
• Work with the Showroom Manager and District Manager on a development plan for transition into a future Showroom Manager role.
• Ensure customer interactions reflect the brand's service standards and assist with escalated customer issues.
• Support showroom events and community engagement initiatives.
• Develop customer-retention and loyalty strategies, including personalized service and post-purchase follow-ups.
• Take ownership of showroom success, identify growth opportunities, and collaborate on initiatives and market strategies to increase revenue.
• Contribute innovative solutions and process improvements, and share best practices with district and corporate teams.

Benefits

• Leadership development designed to support growth into a Showroom Manager position.
• Hands-on leadership experience and career development opportunities.
• Opportunity to contribute directly to the success of a top-volume showroom.
• Collaborative work environment with a passionate, high-performing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed