Assistant Showroom Manager

Lovesac Company • Oak Brook, IL

9d

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through adaptable, customizable furniture. The Assistant Showroom Manager connects with customers, helps them choose products for their lifestyles and spaces, and supports and inspires a high-performing sales team. The role calls for a positive, approachable, self-starting person who can build lasting customer relationships and thrive in a fast-paced, customer-first environment.

The Assistant Showroom Manager leads by example in sales and customer experience, maintains a personal quote pipeline, follows up with customers, demonstrates product knowledge, and works to meet and exceed sales goals and KPIs. The role also guides the team, supports daily showroom operations, and helps maintain brand, visual, safety, and policy standards. It contributes to an inclusive and respectful team environment and may take on additional priorities and special projects as needed.

Requirements

• Must be at least 18 years old.
• At least 1 year of experience in a retail management or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Must be able to travel, as required by the Company, to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness when managing financial transactions and handling sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
• Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from a lower to a higher position or horizontally from position to position.
• Ability to assemble furniture while working on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Greet customers with energy and optimism, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
• Build genuine customer connections that encourage loyalty, repeat business, and brand advocacy.
• Manage the customer journey from identifying needs through service, product education, and closing sales.
• Demonstrate product knowledge and deliver engaging brand tours and product education.
• Take ownership of performance and use sound decision-making and disciplined execution to meet and exceed sales goals and KPIs.
• Guide the team, reinforce selling standards, and help keep the showroom floor running smoothly.
• Contribute to an inclusive, respectful environment where customers and teammates feel they belong and diverse perspectives are valued.
• Build authentic relationships through daily interactions that strengthen brand awareness.
• Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
• Use store systems and data to prioritize work and support efficient, customer-focused execution.
• Uphold brand standards, safety requirements, and company policies while protecting the business.
• Take on additional priorities and special projects as needed.

Benefits

• Performance-based quarterly bonus
• 401(k) with company match
• Basic life/ADD, short-term disability, and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and ID theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc Behavior through medical coverage
• Eight paid company-recognized holidays
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Pay at 1.5 times the regular rate for hours worked on company-recognized holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed