Assistant Showroom Manager

Lovesac Company•Lansing, MI

About The Position

Lovesac is a design-driven furniture brand focused on adaptable, sustainable products and customer comfort. The Assistant Showroom Manager connects with customers, helps them design products for their lifestyles and spaces, and supports and inspires a high-performing sales team. The role calls for a positive, self-starting, relationship-oriented leader who can thrive in a fast-paced, customer-first environment and represent the Lovesac brand with integrity. The Assistant Showroom Manager leads by example in sales and customer experience, supports store operations and team performance, and helps maintain an inclusive and respectful environment. The position includes regular work during high-traffic selling periods, including weekends, holidays, and nights. It also involves extended standing and walking, furniture handling and assembly, and physical activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Requirements

Must be at least 18 years of age.
At least 1 year of experience in retail management or a customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Must be able to travel as required by the Company using various forms of transportation.
Demonstrate sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions or heights and assemble furniture on the selling floor.
Ability to regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers energetically, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections and strong customer relationships.
Manage the customer journey from identifying needs through service, product education, and closing sales.
Demonstrate product knowledge and deliver engaging brand tours and customer education.
Take ownership of individual performance and work to meet or exceed sales goals and key performance indicators.
Guide the team, reinforce selling standards, and help keep the showroom floor running smoothly.
Contribute to an inclusive and respectful environment where customers and teammates feel a sense of belonging.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Uphold brand standards, safety practices, and company policies while protecting the business and supporting a positive team environment.
Take on additional priorities and special projects as needed.
Travel as required to local stores, third-party vendors, or occasional meetings.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment (ADD) coverage
Short-term disability (STD) and long-term disability (LTD) coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc behavioral health through medical coverage
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on company-recognized holidays