Assistant Showroom Manager

LOVESAC COMPANY • Lansing, MI

2d • $21 - $26 • Onsite

About The Position

Lovesac is a design-driven furniture brand focused on innovative, adaptable furniture and a customer-centered experience. The Assistant Showroom Manager helps customers find products that fit their lifestyles and spaces while supporting and inspiring a high-performing sales team. This role leads by example in sales and customer service, builds lasting client relationships, supports store operations, and represents Lovesac’s values and brand standards. The position is based at the Eastwood Towne Center showroom in Lansing, Michigan. It is full-time, with a salary range of $21.25–$25.90 per hour and travel of up to 25%.

Requirements

• Must be at least 18 years old.
• At least 1 year of experience in a retail management or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Must be able to travel as required by the company to local stores, third-party vendors, and occasional meetings.
• Excellent judgment, integrity, and trustworthiness in handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
• Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions, and to assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
• High school education level.

Responsibilities

• Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to improve conversion.
• Build customer loyalty, repeat business, and brand advocacy through genuine connections and end-to-end customer service.
• Learn and communicate product knowledge; deliver brand tours and product education, create an engaging experience, and close sales.
• Meet and exceed sales goals and key performance indicators through sound decisions and disciplined execution.
• Guide the team, reinforce selling standards, and help keep the showroom floor running smoothly.
• Contribute to an inclusive, respectful environment where customers and teammates feel welcome and diverse perspectives are valued.
• Build relationships that strengthen brand awareness and demonstrate accountability, flexibility, willingness to learn, and receptiveness to feedback.
• Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
• Use store systems and data to prioritize work and support efficient, customer-focused execution.
• Follow brand standards, safety practices, and policies while helping protect the business and maintain a positive team environment.
• Take on additional priorities and special projects as needed.
• Work high-traffic and peak selling periods, including weekends, holidays, and nights.
• Travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Move and assemble furniture on the selling floor, including moving items weighing up to 75 pounds.

Benefits

• Performance-based quarterly bonus
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc behavioral health through medical coverage
• Eight paid company-recognized holidays
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Pay at 1.5 times the regular rate for hours worked on company-recognized holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED