Assistant Showroom Manager
About The Position
Lovesac is hiring an Assistant Showroom Manager for its Oakbrook Center showroom in Oak Brook, Illinois. The role supports a fast-growing, design-driven furniture brand focused on adaptable, comfortable products and a customer-first experience. The Assistant Showroom Manager helps lead sales and customer experience, supports and inspires the sales team, and contributes to smooth daily showroom operations. The position combines active selling and customer relationship-building with team guidance and operational support. The manager represents Lovesac’s values, maintains brand and safety standards, and uses store systems and data to prioritize work. The role requires regular availability during high-traffic selling periods, including nights, weekends, and holidays, and travel as required by the company.
Requirements
- Must be at least 18 years old.
- At least 1 year of experience in a retail management or customer service role.
- Regular availability during high-traffic and peak selling periods, including weekends, holidays, and nights.
- Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
- Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
- Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between lower and higher positions or horizontally between positions, and to assemble furniture on the selling floor.
- Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Responsibilities
- Lead by example in greeting customers, actively selling through the Lovesac selling process, maintaining a personal quote pipeline, and following up to improve conversion.
- Build customer loyalty, repeat business, and brand advocacy through genuine connections and end-to-end customer service.
- Use product knowledge to provide engaging brand tours and product education, uncover customer needs, and close sales.
- Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
- Guide the team, reinforce selling standards, and help keep the showroom floor running smoothly.
- Contribute to an inclusive and respectful environment for customers and teammates, and represent Lovesac’s values.
- Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
- Uphold brand standards, safety practices, and company policies while using store systems and data to prioritize work.
- Take on additional priorities and special projects to support the store, team, and brand.
Benefits
- Performance-based quarterly bonus
- 401(k) with company match
- Basic life/ADD, short-term disability, and long-term disability coverage
- Paid parental leave
- Paid time off, up to 125 hours within the fiscal calendar year
- Dependent care savings plan
- Commuter and parking plans
- Legal and identity theft plans
- Pet insurance
- Associate discount
- Medical, dental, and vision plans
- Health savings accounts
- Wellness and gym discounts
- Associate Resource Groups
- Lovesac Gives Back
- Employee Assistance Program (EAP)
- Teladoc Behavior through medical coverage
- Eight paid company-recognized holidays
- Pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on company-recognized holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
