Assistant Showroom Manager
About The Position
The Assistant Showroom Manager at Lovesac helps lead the showroom’s sales and customer experience, supports and inspires the sales team, and contributes to smooth daily operations. The role involves connecting with customers, understanding their needs, helping them choose furniture suited to their lifestyle and space, and delivering engaging product education and brand experiences. The manager supports the team in meeting sales goals and key performance indicators while building lasting customer relationships and representing Lovesac’s values and brand standards. The position also supports store operations, including opening and closing, inventory, visual standards, promotions, safety, and policies. The role requires flexibility to work busy selling periods, including nights, weekends, and holidays, travel to local stores, vendors, or occasional meetings as required, and perform physical tasks such as standing, walking, moving furniture, and assembling products on the selling floor.
Requirements
- Must be at least 18 years old.
- At least 1 year of experience in retail management or a customer service role.
- Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
- Must be able to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
- Excellent judgment, integrity, and trustworthiness in handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
- Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
- Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Responsibilities
- Lead by example in greeting customers, actively selling, following the Lovesac selling process, maintaining a quote pipeline, and following up to drive conversion.
- Build customer loyalty, repeat business, and brand advocacy through genuine connections and effective customer service.
- Own the customer journey by uncovering needs, providing product education and brand tours, and confidently closing sales.
- Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
- Guide the team, reinforce selling standards, and help keep the showroom floor running smoothly.
- Contribute to an inclusive and respectful environment where customers and teammates feel they belong.
- Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
- Use store systems and data to prioritize work and support efficient, customer-focused execution.
- Uphold brand standards, safety requirements, and company policies while protecting the business.
- Take on additional priorities and special projects as needed.
Benefits
- Performance-based quarterly bonus
- 401(k) with company match
- Basic life/AD&D, short-term disability, and long-term disability coverage
- Paid parental leave
- Paid time off, up to 125 hours within the fiscal calendar year
- Dependent care savings plan
- Commuter and parking plans
- Legal and ID theft plans
- Pet insurance
- Associate discount
- Medical, dental, and vision plans
- Health savings accounts
- Wellness and gym discounts
- Associate Resource Groups
- Lovesac Gives Back
- Employee Assistance Program
- Teladoc behavioral health through medical coverage
- Eight paid company-recognized holidays
- Pay at 1.5 times the regular rate for hours worked over 40 in a work week
- Pay at 1.5 times the regular rate for hours worked on company-recognized holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
