Showroom Assistant

Compleat Baldwin Brass Center of California•Walnut Creek, CA

About The Position

Studio Belmont is a premier destination for luxury hardware, plumbing, and home décor. The Showroom Assistant supports daily showroom operations and works closely with sales staff and clients to provide an exceptional client experience. The role includes welcoming guests, managing appointment flow, processing transactions, responding to product and order inquiries, and maintaining the showroom’s appearance. It is suited to an organized, people-oriented person interested in growing in a premium retail environment. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 30–40 hours per week. Physical requirements include standing, walking, and lifting up to 40 pounds, along with frequent client interaction in a showroom setting.

Requirements

Strong communication skills in person, by phone, and in writing.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a dynamic setting.
Comfort with POS systems and basic computer tools.
A team-first attitude and enthusiasm for helping people.
High school diploma or equivalent.
Ability to stand, walk, and lift up to 40 pounds.
Comfort with frequent client interaction in a showroom setting.

Nice To Haves

Prior experience in retail, customer service, or a showroom environment.

Responsibilities

Welcome clients and help create an exceptional showroom experience.
Manage client appointment flow and coordinate scheduling for the sales team.
Support sales staff with order follow-ups, quotations, purchase orders, and returns.
Assist clients with product and order inquiries in person, by phone, and by email.
Process transactions accurately using POS systems.
Maintain showroom visual standards, including display upkeep and updates.
Receive and unpack merchandise shipments, ensuring accurate documentation and proper storage.
Collaborate with the team to meet sales targets and improve client satisfaction.
Stay current on Studio Belmont’s brands, products, and internal processes.
Uphold company policies related to customer service, safety, and security.