Shopper Insights Senior Client Lead

dunnhumby • Grand Rapids, MI

2d

About The Position

dunnhumby is a global customer data science company that partners with retailers and brands to use customer data to support growth, innovation, and measurable value. Its Meijer team works with Meijer and its supplier community to turn customer data into category growth and improve ranges, promotions, and the shopping experience.

As a Shopper Insights Senior Client Lead, you will help clients translate customer data into actionable commercial insights. You will lead insight-led recommendations that influence category strategy, customer decisions, and business performance across the Meijer partnership. Based in Grand Rapids, you will strengthen client relationships, identify opportunities, and help clients realize value from dunnhumby’s customer data science capabilities.

The role combines analytical thinking and client engagement. It involves leading shopper insight projects, advising retailer and supplier stakeholders, communicating findings, and collaborating with internal teams to deliver commercial impact. The company describes its rewards package as comprehensive and highlights flexible working hours, a birthday off, and an inclusive culture. Flexible working opportunities may be discussed during recruitment.

Requirements

• Experience delivering shopper, customer, category, or consumer insights in a client-facing environment.
• Strong storytelling skills and the ability to communicate complex findings clearly to senior stakeholders.
• Analytical problem-solving skills and confidence working with data-driven recommendations.
• Ability to build relationships across multiple stakeholder groups and levels of seniority.
• Commercial awareness and a focus on creating measurable business outcomes.

Responsibilities

• Lead the development and delivery of shopper insight projects that support client growth objectives.
• Build trusted relationships with retailer and supplier stakeholders and act as a strategic advisor.
• Translate complex customer and shopping behavior data into clear, actionable recommendations.
• Identify opportunities to grow client value through consultative, insight-led engagement.
• Collaborate with cross-functional teams to ensure high-quality project delivery and commercial impact.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Company-paid life insurance and disability coverage.
• 401(k) retirement plan with up to 5% company match.
• Wellbeing resources through the Wellness Hub and a $500 annual health and wellbeing allowance.
• Flexible working hours.
• Birthday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed