Senior Analyst, Client Insights
About The Position
We're looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners. This role sits at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created by this individual will directly impact sales and merchant retention. Our team is helping build the next generation of AI-driven post-purchase customer solutions, and this role will be instrumental in driving the success of these solutions. This is a high-impact role for someone who's curious, detail-oriented, and excited about turning data into action.
Requirements
- 4-7 years of experience in a business analytics, business intelligence, or Technical Account Manager role
- Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions for ecommerce companies / consumer brands
- An exceptional communicator with the ability to talk to merchants about complex analysis and how to use the analysis to drive value and decision making
- Experience working cross-functionally to drive business and product improvement
- Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
- Experience with Snowflake
- Familiarity with Tableau
- Understanding of how to use AI to drive process improvement and efficiency across the organization
- Strong communication skills — you can explain data clearly to both technical and non-technical audiences
- A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in
Nice To Haves
- Experience in one or more of the following brand verticals is a plus: Jewelry, Furniture / Home Improvement, Consumer Electronics, Auto Parts, Sporting Goods, or Eyewear
Responsibilities
- Serve as the analytical bridge between Sales and prospective/existing merchants; translate data and analysis into business cases, pricing models, and compelling financial narratives
- Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
- Interact directly with merchants and potential merchants to understand their reporting needs; build strong relationships and leverage your analytical background and consumer data expertise to deliver a best-in-class analytics and support experience for large consumer brands
- Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap
Benefits
- full medical and dental & vision benefits
- Stock in an early-stage startup growing quickly
- Generous, flexible paid time off policy
- 401(k) with Financial Guidance from Morgan Stanley
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
