Shopper Insights Client Lead

dunnhumby • Bentonville, AR

17h

About The Position

dunnhumby is seeking a Shopper Insights Client Lead to join its Walmart team in Bentonville. This client-facing role serves Walmart merchants and leading CPG partners as a trusted advisor, helping them use customer insights to make customer-led decisions. The role owns and develops client plans that deliver recognizable value, client satisfaction, and return on investment, using insights derived from dunnhumby’s data platform.

The position combines customer insight, commercial understanding, and relationship management to help clients identify growth opportunities. It involves translating insight into practical recommendations, managing projects from concept through delivery, and demonstrating the value of dunnhumby’s customer data and insight capabilities through a consultative approach.

Requirements

• Mobility to be based in Bentonville.
• Bachelor’s degree in a relevant subject.
• Relevant experience with CPG companies, merchants, or retailers.
• Client-facing or stakeholder-management experience.
• Knowledge of customer insights and a consultative approach to selling.
• Experience with SHOP/Shelf Review, category management, assortment analytics, and customer insight analytics.
• Project management experience.

Responsibilities

• Build trusted relationships with Walmart merchants and CPG partners.
• Develop and deliver client plans that create commercial value and client satisfaction.
• Translate customer insights into practical recommendations across assortment, category management, and shopper strategy.
• Manage projects from concept through delivery, ensuring high-quality outcomes and stakeholder alignment.
• Demonstrate the value of dunnhumby’s customer data and insight capabilities through a consultative approach.
• Help Walmart merchants and CPG partners use customer insights to support collaborative, customer-led decision-making.

Benefits

• Comprehensive rewards package.
• Flexible working hours.
• Birthday off.
• Flexible working options and potential agile working opportunities.
• Investment in cutting-edge technology.
• Employee networks including dh Gender Equality Network, dh Proud, dh Family, dh One, and dh Thrive.

What This Job Offers

• Job Type: Full-time