Shopper Insights Client Lead

dunnhumby•Bentonville, AR

About The Position

dunnhumby is seeking a client-facing Shopper Insights Client Lead to join its Walmart team in Bentonville. The role serves as a trusted advisor to Walmart merchants and leading CPG partners, helping them use customer insights to make customer-led decisions. Using insights from dunnhumby’s data platform, the Client Lead owns and develops client plans that deliver recognizable value, client satisfaction, and return on investment. The position works alongside Walmart merchants and CPG partners to put the customer at the center of collaborative decision-making and identify growth opportunities. The role combines customer insight, commercial understanding, and relationship management. It involves developing and delivering client plans, turning insights into practical recommendations, managing projects through delivery, and demonstrating the value of dunnhumby’s customer data and insights through a consultative approach. The role is based with the Walmart team in Bentonville; candidates must have mobility to be based there. dunnhumby describes its working approach as flexible and is open to discussing agile working opportunities during the hiring process. The company also mentions flexible working hours and a birthday off as perks.

Requirements

Bachelor’s degree in a relevant subject.
Relevant experience with CPG companies, merchants, or retailers.
Client-facing or stakeholder-management experience.
Knowledge of customer insights and a consultative approach to selling.
Experience with SHOP/Shelf Review, category management, assortment analytics, and customer insight analytics.
Project management experience.
Mobility to be based in Bentonville.

Responsibilities

Build trusted relationships with Walmart merchants and CPG partners.
Develop and deliver client plans that create clear commercial value and client satisfaction.
Translate customer insights into practical recommendations for assortment, category management, and shopper strategy.
Manage projects from concept through delivery, ensuring high-quality outcomes and stakeholder alignment.
Demonstrate the value of dunnhumby’s customer data and insight capabilities through a consultative approach.
Help clients identify growth opportunities and place the customer at the heart of decision-making.