Shop Parts Counterperson

Gooseneck Implement•Elgin, ND

About The Position

The Shop Parts Counterperson provides in-house parts support to the service department. The role supplies service technicians with parts and prepares parts and supplies for service calls, returning unused parts to inventory. It also supports equipment receiving and inspection, warehouse parts orders, technician tools, warranty parts, shop oil and supplies, and attachments for shop work. The position reviews order and work-order records, communicates order issues to the service manager, and helps ensure parts are recorded on the correct work-order segments before repair orders are closed.

Requirements

Ability to use standard desktop applications such as Microsoft Office and internet functions.
Ability to work extended hours and weekends.
Excellent customer service skills.
High school diploma or GED equivalent.
Ability to analyze and interpret basic Parts Department reports.
Must pass pre-employment screenings, including a drug screen, background check, and MVR review.

Nice To Haves

At least 1 year of experience in Parts Department operations is preferred.

Responsibilities

Supply service technicians with parts as required.
Prepare parts for service calls and ensure supplies are ready.
Return parts unused on service calls to parts inventory.
Unload new and used equipment, inspect it for damage, and note shortages.
Order parts for the 2M warehouse and receive them properly.
Maintain the technician tool room and locate and order tools for technicians.
Maintain the parts warranty bin and ship recalled parts.
Maintain inventory of shop oil and supplies.
Handle attachments for new tag setups for shop work.
Review BO reports from JDPoint orders submitted daily and communicate back to the service manager.
Ensure parts are placed on the correct work-order segments.
Review work orders for missing parts or parts placed on incorrect segments before the repair order is closed.