Parts Counterperson

Krieger Ford•Columbus, OH

10d

About The Position

The Parts Counterperson assists walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies by understanding their needs and providing accurate, professional solutions. The role serves current customers while developing new business opportunities, uses electronic parts catalogs and internet-based applications, and provides high-level service to internal and external customers. The position also handles parts inquiries and orders, checks stock accuracy, locates unavailable parts, reviews body shop estimates, and processes customer payments or credit authorization. The scheduled shifts are 10 a.m.–7 p.m. Monday through Friday, with some Saturdays. The dealership is closed on Sundays.

Requirements

Ability to work scheduled shifts from 10 a.m. to 7 p.m. Monday through Friday and some Saturdays.
Willingness to submit to a drug screen and background check.
Strong communication skills.
Basic computer skills.
Prompt and courteous demeanor.
Positive and hardworking personality.
Valid driver's license and clean driving record.
High school diploma or equivalent.
Previous automotive experience.
Ability to lift at least 25 pounds.
Ability to bend at the waist to pick up inventory.

Responsibilities

Answer inbound phone calls and provide customers with price quotes and other information.
Assist walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies; understand their needs and provide solutions.
Cultivate relationships with current customers and develop new business opportunities with potential clients.
Use electronic parts catalogs and internet-based applications to meet customer needs.
Communicate professionally with staff and customers, including providing accurate updates on parts status.
Read and understand parts catalogs when looking up and discussing specific parts.
Review body shop estimates to verify that parts orders are correct and pricing aligns with the estimate.
Provide high-level service to internal and external customers.
Pull and fill orders from stock and conduct weekly bin checks to ensure stock accuracy.
Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Ensure internal parts requests are billed on service repair orders.
Receive payment from retail customers or obtain credit authorization.